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Case study

Golden Roastery

We gave a Houston counter for Turkish coffee, roasted nuts and Palestinian sweets a store that sells overnight, a photo library deep enough to merchandise it, and an audience that grew tenfold in a quarter.

goldenroastery.store

Client

Golden Roastery

Sector

Specialty food retail

Location

Houston, TX

Engagement

Full Service

10×

Audience in three months

Under 1,000 followers to roughly 10,000

250

Product photographs

Shot, retouched and merchandised to the catalogue

150

Guests at the Golden Bazaar

An event we proposed, produced and promoted

+68%

Lift from local ads

Measured across the local campaigns we ran

The brief

A counter people already loved, with no way to buy from it.

Social
Strategy, production, publishing
Web
E-commerce build and merchandising
Media
Product photography and video
Ads
Paid social and local campaigns

Golden Roastery had the hard part solved. Turkish coffee, nuts roasted and sold by the pound, Palestinian sweets and Turkish delight in a lit case on Fondren Road. The room did the selling, and regulars came back for it.

None of that reached anyone who had not already walked in. The social account sat under a thousand followers. There was no online store, and no photography that could have carried one if there had been. Everything past the front door was missing.

We took the whole stack rather than a slice of it: social, the store, the photography that fills it, the video, and the paid media pointing at all of it.

Social

Ten times the audience in a single quarter.

We built the account around what the shop already does well: product close enough to want, made in the room, cut short and vertical. No stock, no borrowed trends. The counter is the set.

In roughly three months the account went from under a thousand followers to about ten thousand, and the comments turned into foot traffic.

  • A Dubai chocolate bar broken open to its pistachio filling

    Dubai chocolate

    The pistachio break, shot close

  • A lemon pistachio dessert being finished on the counter

    Lemon pistachio

    Dessert finished on the counter

  • A chocolate bar spot shot close on the counter

    Chocolate bar

    Product spot cut for the feed

The store

A storefront that sells while the shop is closed.

We built and launched goldenroastery.store as a working shop, not a brochure: the full catalogue by category, from roasted nuts and coffee through spices, olive oil, honey and kunafah, with weights, variants, pricing and checkout.

It gave the business a second counter. Orders began arriving from people who had never been to Fondren Road, and the store has been live and selling for two years.

goldenroastery.store
The Golden Roastery home page: a full-bleed hero reading The Viral Kunafah Strawberries over a Golden Roastery cup, above a black navigation bar listing Roasted Nuts, Coffee, Chocolates and Palestinian Delights
  • goldenroastery.store
    The Nuts and Seeds collection page: thirty-three products in a five-column grid, each a white bowl shot from above with a price and a Choose options button
  • goldenroastery.store
    The Smoky Mixed Nuts product page: the name, a $13.99 price and a Product Details panel beside an overhead photograph of a white bowl of mixed nuts

Merchandising

Every product, shot the same way.

A catalogue this wide falls apart when the photography drifts. Every nut and seed arrives overhead in the same white bowl, at the same height, on the same ground. Every spice is a cone on the same plate. Shot that way, a shelf of unrelated products reads as one shop.

Around 250 photographs came out of it, and they are still the images running the store today.

Eight Golden Roastery product photographs in a grid. Along the top, four white bowls shot from directly overhead: salted cashews, smoky pistachios, orange spice-coated peanuts and dark striped sunflower seeds. Along the bottom, four white plates each carrying a cone of ground spice in red, turmeric yellow, olive green and pale tan

Paid media

One offer, in both the languages the customer speaks.

The strongest ad we ran was a straight one: a member of staff on the shop floor, the offer stated plainly, free kunafa with any purchase.

We cut it twice, once in English and once in Arabic, so the campaign spoke to a Houston customer in whichever language they were already scrolling in.

  • A Golden Roastery team member on the shop floor in front of the nut counter, with a gold banner reading FREE Kunafa with Any Purchase

    The ad, English

    Free kunafa with any purchase

  • A Golden Roastery team member in the store, in front of the nut counter and rows of covered baskets, with Arabic subtitles and a gold banner reading FREE Kunafa with Any Purchase

    The ad, Arabic

    The same offer, Arabic subtitles

The Golden Bazaar

It started as a suggestion.

Some of the audience needed a reason to make the drive once. So we proposed one: the Golden Bazaar, an in-store event built around tasting the things that are hard to describe in a caption.

We produced the promo, ran the local campaign behind it and filmed the day. About 150 people came through, and a good share of them became regulars.

  • The Golden Bazaar promotional cut

    Bazaar promo

    The invitation, filmed at the counter

  • A guest at the Golden Bazaar giving a thumbs up in front of the Turkish delight counter

    Bazaar recap

    The room on the day

Two years on

Still the shop's front door.

The store we built is still the one taking orders, the photography we shot is still the photography on the product pages, and the account we grew is still the channel the shop announces from.

  • The Golden Roastery home page on a phone: a lit display case of Palestinian sweets above the headline The Authentic Taste of the Middle East and a Shop Now button
  • The Nuts and Seeds collection on a phone: a two-column grid of overhead product photographs with prices

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